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    WRONG ITEM RECEIVED ?

    Please contact us by telephone or email as soon as you can if you have received the wrong item. If your order was delivered by Hermes or UPS we will refund you with the cost of posting the incorrect item back to us and send out the correct item once we receive the incorrect goods back.


    CHANGED YOUR MIND ?

    We understand that occasionally you may decide that the product you have ordered and received is not suitable for your use and you would like to return it to us for a refund.
    If you have received your goods and they are what you ordered but you have decided you do not want them you can return anything that has not been opened or tampered with and we will give you a refund. We will not be able to refund the cost of delivery in this case. If we receive the goods back and find that they have been damaged in any way we will not be able to offer a refund.
    You may cancel your contract with Engine Oil Direct™ provided that you contact us within fourteen (14) working days from the day after the goods are delivered and 30 days for faulty goods.


    COOLING-OFF PERIOD

    Under the Consumer Protection Regulations Act 2000 you are, as our customer, entitled to a cooling off period of seven business days from when you receive your goods. In this seven day period you should notify us if you wish to cancel your contract (order) with us and a full refund will be given upon return of the unopened goods. If you, as the customer, wish to return the goods (providing notification within the seven day period) then the return delivery costs will be borne by you the customer. If you are returning the products due to a fault with the order then we will pay the delivery costs. This will either be done by providing a postal voucher or by arranging a collection of the goods from you.


    WHEN WILL I GET MY REFUND ?

    Once your goods have been returned to us, we will check to make sure that they meet the returns policy and then process your refund. These funds can only be refunded into the account that they came from and by the same method.
    We will process this refund as soon as possible, but please allow up to 10 working days for the transaction to show in your account. This refund is also dependant on the length of time it takes your bank to process the refund. Once we have processed it, if you have not received it within 10 working days, we recommend that you contact you bank as they should be able to advise you when these funds will become available.

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