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    PRIVACY POLICY & DATA SECURITY

     

    Engine Oil Direct™ Data Security


    How will you protect my data online?

    When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.

    Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

    All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders processing payments.


     

    About cookies?

    We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

    By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly.  If you do not agree to such use, please refrain from using the website.

    Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.

    Our website uses both persistent and session cookies:

    • Persistent cookies are used to allow the website to recognise users when they return to the site and to remember certain information about their preferences.These cookies are cookies which stay on your computer permanently, until you "manually" delete them.
    • Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.

    We have also developed relationships with carefully selected and monitored partners, to assist in the delivery of a high quality website. Some of these partners may also set cookies during your visit to support customisation of adverts that you may see elsewhere on the Internet, and/or in order to meet contractual obligations with us.

    While these cookies do not store any personal details relating to you or your credit cards, please note we do not have access or control over the cookies and similar technologies that our partners use.

    The list below explains how we and our selected third party web partners use cookies and why:

    • Google Analytics, allowing us to understand how visitors are interacting with site processes, to allow us to optimise the site to drive better performance.
    • Targeting cookies (Google, Facebook) are used to track referrals from other sites, allowing us to track the success of our marketing campaigns and better target relevant information to our users.

    How do you protect the information you hold about me on your internal systems?

    We protect your privacy in several ways:

    • Access to customer account information is limited to those who need access for the performance of their job.
    • All calls are recorded and monitored for training and security purposes.
    • Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

    If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on (0199) 289 0380 or email us on info@engineoildirect.co.uk.


     

    Payment Security

    Engine Oil Direct™ provides third party payment methods such as PayPal Express to our customers. We send only your shipping/ billing details to such sites if chosen, and store no information such as card details from them. It is the responsibility of PayPal to ensure your privacy and information are protected. Please read their terms of service for more information.

    • We do not store credit card details nor do we share customer financial details with any 3rd parties 

    Our Mailing List

    Engine Oil Direct™ will send you special offers and promotions by post and email. If you do not want to receive offers and promotions by email, you can unsubscribe . Please remember it can take up to 21 days to fully remove you from our email mailing list so you may receive one or two more. If you do not want to receive offers and promotions by post, let us know at info@engineoildirect.co.uk or by calling us on on (0199) 289 0380.


     

    Will you pass my data on to third parties?

    Engine Oil Direct™ will never pass on your email address to a third party for marketing purposes.

    We respect your privacy and are committed to protect it.

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